ITSPEC (CUSTSPT)
Responsible for assisting customers with the resolution of problems encountered. Identifies the nature of customer problems, to include loss of service, impact to the customer and the customer's expectations/needs for a resolution. Provides help desk services to customers by serving as a primary point of contact for problem resolution or direct inquiries. Serves as a technical specialist on all automated systems utilized throughout the state. Receives requests for resolution of hardware or software problems that may require in-depth research. Participates in site surveys in order to verify adequacy of software installation practices and operating environments are compliant with desktop and network security standards, and network operations to ensure customer needs are met. Provides technical assistance to current and potential users so that LAN/WAN and other C4 systems operations have few major disruptions. Installs and maintains hardware devices supporting a broad range of information systems employing multiple network and local operating systems and highly sophisticated client server software. Installs and configures workstation or network operating systems, and applications software on a wide range of configurable information systems devices. Performs operational tests on equipment in test array or operational configuration prior to issue or installation to ensure proper operation and absence of hardware, software, device or network conflicts. Captures, maintains and tracks warranty data for all fielded systems, advises other support personnel of warranty status and interfaces with vendor to request and monitor warranty work. Provides familiarization training for users of new equipment and software as required. Performs other as duties as assigned. Military Grades:
E-1 thru W-2 Compatible Military Assignments:
25 series MOS or able to obtain it within one year of hire Please advise:
1. Specialized experience will be used to determine qualifications for the announced position. 2. An applicants RESUME must provide, in detail, how they meet each specialized experience listed below. 3. It must be documented with from (mm/yy) and to (mm/yy) dates and description of the specialized experience. 4. If education or a degree is required as part of the Specialized Experience, you must include transcripts. DO NOT copy each bullet listed below word for word and place into your resume; you must describe your personal experience as it pertains to each bullet. You will be immediately disqualified if you fail to include specialized experience in your resume. Must have at least 24 months of Specialized Experience in each of the following:
1. Experience in analysis of the interrelationship of pertinent components of the system. 2. Experience planning the sequence of actions necessary to accomplish the assignment. 3. Experience scheduling the sequence of programs to be processed by computers where alternatives had to be weighed with a view to production efficiency.
Estimated Salary: $20 to $28 per hour based on qualifications.
E-1 thru W-2 Compatible Military Assignments:
25 series MOS or able to obtain it within one year of hire Please advise:
1. Specialized experience will be used to determine qualifications for the announced position. 2. An applicants RESUME must provide, in detail, how they meet each specialized experience listed below. 3. It must be documented with from (mm/yy) and to (mm/yy) dates and description of the specialized experience. 4. If education or a degree is required as part of the Specialized Experience, you must include transcripts. DO NOT copy each bullet listed below word for word and place into your resume; you must describe your personal experience as it pertains to each bullet. You will be immediately disqualified if you fail to include specialized experience in your resume. Must have at least 24 months of Specialized Experience in each of the following:
1. Experience in analysis of the interrelationship of pertinent components of the system. 2. Experience planning the sequence of actions necessary to accomplish the assignment. 3. Experience scheduling the sequence of programs to be processed by computers where alternatives had to be weighed with a view to production efficiency.
- Department:
2210 Information Technology Management - Salary Range:
$60,684 to $91,234 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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