Genesys Solutions Architect

Company Name:
Recruit Confidential
Genesys Solutions Architect for a Tellecommunications Carrier
Location flexible: May be based in CO or LA
Requirements for the role
Must have in-depth knowledge and working experience with: Genesys Voice Portal (GVP), Genesys Customer Interaction Management (CIM), Genesys SIP Server, Genesys MCP, and Genesys Agent Desktop (GAD).
Contact Center Fundamentals including Call Routing/Strategy Capabilities, CTI, VXML capabilities and T-Server operation.
Advanced contact center features, such as outbound notification, email, chat, mobile applications, social networking and call recording.
Voice networks and the various elements (switching, signaling, advanced intelligence network, messaging, etc.).
XML development, shell scripting, Python programming.
TDM/VoIP routing protocols call processing (SS7, ISDN, SIP, SIP-T, etc...).
Experience with the following is preferred: Familiarity with voice networks and the various elements (switching, ISUP, TCAP, INAP, PRI, CAS (E/M Wink, Ground and Loop start) signaling associated with it.
Data Networking Design and Functionality Database design and operational experience with Oracle and SQL.
Experience with IP PBX, CPE and Voice processing, DNS, data collection, monitoring, storage, Web/API.

Responsibilities:
The candidate will be responsible for our hosted contact center network design along with the associated development of supporting applications.
Under limited supervision, the candidate will be responsible for design, engineering, and development of portions of major projects or entire projects of lesser complexity.
Candidate will provide design, development, certification, deployment, support functions, performance analysis and problem solving efforts for various hosted contact center platforms and other engineering initiatives.
Responsibilities will also include defining test plan requirements, supporting the execution of platform certifications and related proof of concepts as well as lifecycle management.
Candidates should only apply for this position if they have rights to work in the UAS, local relocation will be considered but no sponsorship.


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