Application Support Administrator

Company Name:
Application Support Administrator Application Support Administrator Highlands Ranch, CO 12 Month Contract At CompuCom, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people. Must have skills: Genesys Voice Platform experience required; WebSphere; Production support Nice to have: Windows administration; Experience in BMC Remedy or any ticketing tools; Networking basics Role responsibilities: The Systems Administrator will be deploying and maintaining the application, installing patches, and working on new enhancements. The Application Support Administrator is responsible to provide successful implementation and management of client
(applications) in test and production environments. S/He will ensure that the service meets the corporate quality, security and compliance standards, providing the documentation for the ongoing support and maintenance of the systems. This is an individual contributor will be responsible for solving complex problems and taking a broad perspective to identify innovative solutions. This role serves as a technical/functional specialist and works independently with guidance only in the most complex situations. Responsibilities include:- Providing 24X7 Application Support across multiple enterprise applications - Applying code and operation break-fixes and other proactive maintenance activities to keep the services up and running - Evaluating the issues reported by clients and members and providing ongoing solutions - Managing the performance and tuning of several client applications - Managing the service and ticket SLAs and managing the workflow to achieve the SLAs - Determining configuration and operational requirements for development team - Participation in the decision making of success or failure of applications systems to be deployed in production - Assessment of risk associated to control and policy exceptions - Execution of decisive action to preserve and maintain service availability, performance, integrity, capacity and security - Determining root cause for service failure and support escalation Qualifications:- Bachelors Degree in
Science or other technology field or equivalent experience - 3 years of related experience including the required technologies - Genesys Voice Platform, Genesys SIP Server - Nuance Speech Servers, Open Speech Attendant - WebSphere and Application Servers - Windows Administration and OS Patching - BMC Remedy and ticketing workflows - 24X7 transactional enterprise application environment - Product support working in a globally distributed team CompuCom, the leading IT outsourcing specialist, delivers IT your way. Our clients like working with us because they know that, with CompuCom, its all about you. Our unique ITSM strategy blends your data center, network, voice, and end user computing environments in an innovative fashion. This radically simplifies your IT, allowing you to focus on growing your business and serving your customers. We are highly regarded by worldwide and regional organizations alike for our pragmatic approach, best practices, and highly skilled workforce. This balance provides the perfect alternative to address the evolving challenges facing you, today and in the future. More than a trusted advisor, CompuCom is your trusted doer. MYK62683JR

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