MSP IT Systems Engineer III (Managed Services
December 13, 2023MSP IT Systems Engineer III (Managed Services) Location:
Centennial, CO In-Person - Full-Time $100,000 - $125,000 per yearTrinWare is looking for YOU! The strength of this company lies in our people.
Therefore, we provide the highest degree of security and income for our staff and their family as their expertise, talent, and passion exemplify TrinWare's vision.
Please provide a cover letter or letter of interest describing how your professional experience meets the qualifications required for this position.
We offer the following
Benefits:
Company sponsored Medical, Dental and Vision Life Short- and Long-term disability 401K with company matching.
Paid holidays, vacation and sick leave Employee discount, referral and assistance programs Professional development assistance About TrinWareTrinWare is a Colorado native company with over 16 years in computer services.
We are a full-service technology company that thinks and acts as a business partner to our clients, not just a vendor.
We are looking for creative and talented engineers to build the Next Generation IT Managed Services provider.
TrinWare provides technical support and services for a variety of clients in the Denver Metro Area and beyond.
This is a full-time position reporting to our Director of Technology and operating out of our headquarters in Centennial, Colorado.
Service desk hours are between 8:
00AM and 6:
00PM, with variable start times, Monday through Friday with occasional off-hours work.
This position will occasionally require travel to client locations, primarily within the Denver metro area.
This position is not remote.
This position reports daily to the Centennial office of TrinWare unless onsite or travel is scheduled.
Travel - some out of state and/or overnight travel for onboarding and project execution is required.
MSP IT Systems Engineer III (Managed Services)Essential Qualifications REQUIRED:
10
years' client-facing IT service desk experience preferably in a managed services or multi-tenant support company Experience performing advanced troubleshooting and administration of servers, networks, and standard business application.
Extensive experience with ConnectWise and It Glue.
Specifically, ConnectWise Manage, Automate (now CW RMM) and IT Glue.
Experience managing IT projects.
Experience building technical documents such as SOP's, runbooks, and roadmaps Experience managing and servicing clients through RMM and PSA tools Experience with core technologies preferred:
Microsoft Windows Server, Exchange, SQL, and 365 and Azure platforms G-Suite Network design and administration (TCP/IP, DNS, SNMP, VLAN, SDWAN) Backup and Disaster Recovery - (Acronis and Veeam) Virtualization (VMware and Microsoft Hyper-V) Cybersecurity IT Regulatory Compliance frameworks (PCI, HIPAA, NIST, CMMC) Cloud platforms, ie AWS, Azure, Private Cloud VPN setups - preferably Fortigate Linux Breach response experience Experience with mobile device management Experience with SAN/NAS Strong customer service focus and ability to bring hospitality to each support ticket Creative mindset with the desire to build and develop methods and tools Strong time management skills and the ability to stay organized during high volume Strong problem-solving skills Professional written and verbal communication and interpersonal skills Hold current IT professional certifications from one or more preferred vendors, Microsoft, VMware, Cisco, CompTIA, Fortinet Experience managing multiple enterprise level clients Duties and ResponsibilitiesPeople Leadership Serve as a resource and escalation path for Support Technicians and Engineers Train and mentor junior Engineers and NOC/Service Desk team members IT Service Delivery Provide technical expertise and services to TrinWare's internal and external customers through project work and proactive recommendations Own the customer satisfaction and successful outcome of technical projects Provide great documentation of work performed in our PSA tools (e.
g.
ConnectWise) Lead the onboarding process for new clients to set up long-term success Provide technical guidance in development of project scopes and agreements Actively demonstrate and cultivate TrinWare's Core Values in both internal and external situations VOIP phone network setup Financial Responsibility Fully document work time in systems of record, primarily ConnectWise Properly account for all physical assets and software deployed to clients Organizational Leadership Continue learning and professional development by taking advantage of TrinWare's reimbursement for professional IT certifications Play a critical role in building TrinWare's standards and processes for the future success of the company Assist with written SOP's Assist with diagramming of environments RelationshipsThe MSP IT Systems Engineer III (Managed Services) will report to the Technical Production ManagerHoursBetween 7:
30AM to 6:
00PM, 8-hour shift with 1-hour unpaid lunch.
Schedule may vary.
Work will be 40
hours per week.
Set hours to be determined and may fluctuate with operations.
As a manufacturer, overtime and additional hours may be required based on operational requirements.
SalaryThe salary range for this position is $100,000 to $125,000, commensurate with experience.
TrinWare's Core ValuesTrinWare's culture is a coming-together of high professional standards and a tight-knit team atmosphere.
These Core Values are the driving force behind the who, what and why of our mission.
We believe that these values will serve as a compass to lead us to our goal:
being recognized as one of technology's great service providers.
Growth, Optimism, Accountability, Leadership, Service PIb4dca011ffb6-31181-33401338 Recommended Skills Administration Automation Business Software Cisco Communication Customer Satisfaction Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
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on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3n7lh6fh01sntwvbwg', 'ExternalApply-j3n7lh6fh01sntwvbwg'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
Centennial, CO In-Person - Full-Time $100,000 - $125,000 per yearTrinWare is looking for YOU! The strength of this company lies in our people.
Therefore, we provide the highest degree of security and income for our staff and their family as their expertise, talent, and passion exemplify TrinWare's vision.
Please provide a cover letter or letter of interest describing how your professional experience meets the qualifications required for this position.
We offer the following
Benefits:
Company sponsored Medical, Dental and Vision Life Short- and Long-term disability 401K with company matching.
Paid holidays, vacation and sick leave Employee discount, referral and assistance programs Professional development assistance About TrinWareTrinWare is a Colorado native company with over 16 years in computer services.
We are a full-service technology company that thinks and acts as a business partner to our clients, not just a vendor.
We are looking for creative and talented engineers to build the Next Generation IT Managed Services provider.
TrinWare provides technical support and services for a variety of clients in the Denver Metro Area and beyond.
This is a full-time position reporting to our Director of Technology and operating out of our headquarters in Centennial, Colorado.
Service desk hours are between 8:
00AM and 6:
00PM, with variable start times, Monday through Friday with occasional off-hours work.
This position will occasionally require travel to client locations, primarily within the Denver metro area.
This position is not remote.
This position reports daily to the Centennial office of TrinWare unless onsite or travel is scheduled.
Travel - some out of state and/or overnight travel for onboarding and project execution is required.
MSP IT Systems Engineer III (Managed Services)Essential Qualifications REQUIRED:
10
years' client-facing IT service desk experience preferably in a managed services or multi-tenant support company Experience performing advanced troubleshooting and administration of servers, networks, and standard business application.
Extensive experience with ConnectWise and It Glue.
Specifically, ConnectWise Manage, Automate (now CW RMM) and IT Glue.
Experience managing IT projects.
Experience building technical documents such as SOP's, runbooks, and roadmaps Experience managing and servicing clients through RMM and PSA tools Experience with core technologies preferred:
Microsoft Windows Server, Exchange, SQL, and 365 and Azure platforms G-Suite Network design and administration (TCP/IP, DNS, SNMP, VLAN, SDWAN) Backup and Disaster Recovery - (Acronis and Veeam) Virtualization (VMware and Microsoft Hyper-V) Cybersecurity IT Regulatory Compliance frameworks (PCI, HIPAA, NIST, CMMC) Cloud platforms, ie AWS, Azure, Private Cloud VPN setups - preferably Fortigate Linux Breach response experience Experience with mobile device management Experience with SAN/NAS Strong customer service focus and ability to bring hospitality to each support ticket Creative mindset with the desire to build and develop methods and tools Strong time management skills and the ability to stay organized during high volume Strong problem-solving skills Professional written and verbal communication and interpersonal skills Hold current IT professional certifications from one or more preferred vendors, Microsoft, VMware, Cisco, CompTIA, Fortinet Experience managing multiple enterprise level clients Duties and ResponsibilitiesPeople Leadership Serve as a resource and escalation path for Support Technicians and Engineers Train and mentor junior Engineers and NOC/Service Desk team members IT Service Delivery Provide technical expertise and services to TrinWare's internal and external customers through project work and proactive recommendations Own the customer satisfaction and successful outcome of technical projects Provide great documentation of work performed in our PSA tools (e.
g.
ConnectWise) Lead the onboarding process for new clients to set up long-term success Provide technical guidance in development of project scopes and agreements Actively demonstrate and cultivate TrinWare's Core Values in both internal and external situations VOIP phone network setup Financial Responsibility Fully document work time in systems of record, primarily ConnectWise Properly account for all physical assets and software deployed to clients Organizational Leadership Continue learning and professional development by taking advantage of TrinWare's reimbursement for professional IT certifications Play a critical role in building TrinWare's standards and processes for the future success of the company Assist with written SOP's Assist with diagramming of environments RelationshipsThe MSP IT Systems Engineer III (Managed Services) will report to the Technical Production ManagerHoursBetween 7:
30AM to 6:
00PM, 8-hour shift with 1-hour unpaid lunch.
Schedule may vary.
Work will be 40
hours per week.
Set hours to be determined and may fluctuate with operations.
As a manufacturer, overtime and additional hours may be required based on operational requirements.
SalaryThe salary range for this position is $100,000 to $125,000, commensurate with experience.
TrinWare's Core ValuesTrinWare's culture is a coming-together of high professional standards and a tight-knit team atmosphere.
These Core Values are the driving force behind the who, what and why of our mission.
We believe that these values will serve as a compass to lead us to our goal:
being recognized as one of technology's great service providers.
Growth, Optimism, Accountability, Leadership, Service PIb4dca011ffb6-31181-33401338 Recommended Skills Administration Automation Business Software Cisco Communication Customer Satisfaction Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
external-apply-email-saved').
on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3n7lh6fh01sntwvbwg', 'ExternalApply-j3n7lh6fh01sntwvbwg'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
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