Service Dispatcher
3.
2 Littleton, CO Littleton, CO $26.
89 - $38.
78 an hour $26.
89 - $38.
78 an hour 4 hours ago 4 hours ago 4 hours ago Description Why LONG? Throughout our 50 year history, we have worked hard to make LONG an enjoyable and rewarding place to work.
In addition to competitive salaries, comprehensive benefits, and tangible career growth, our people enjoy a stability and loyalty envied in the industry.
With average employee tenure of 10
years, our culture encourages people to maximize their skills and potential.
Our company culture is professional, yet relaxed; we understand that going to work every day should be a gift, not a burden.
Join our growing team today! Position Summary The Service Dispatcher coordinates the schedules of the workmen and the customer, the prompt distribution of materials, and the electronic, paper, and telephone communication between the company and purchasing party.
The Dispatcher maintains the flow and efficiency of completing the operations process.
Pay Range:
$26.
89 - $38.
78 per hr.
plus potential profit share.
Benefits:
Medical, Dental and Vision Insurance, Basic Life, Short-Term and Long-Term Disability (100% paid by LONG), Voluntary Life Insurance, Accident and Critical Care Insurance, Employee Assistance Program (EAP), 401(k) with Employer Matching contributions, Paid Time Off (beginning day one), Paid Community Service Day, 8 Paid holidays, Pet Insurance, Legal and ID Shield benefit Responsibilities Handles coordination requirements, material and warranty purchases and returns, literature gathering, and all incoming customer requests for service, schedules the work according to needs and priorities, and dispatches appropriate service technician(s) to handle the work and maintain a smooth service operation Coordinates with customer and confirms the time a service technician has been scheduled to perform the required work Promptly and accurately complete all required paperwork (time cards, job set up, purchase orders Maintains frequent communications with the field, sales and management personnel Communicates to customer immediately when schedules change or requests cannot be accommodated (makes efficient use of the voice mail system) Keep supervision informed of news; changes made, disenchantment with price etc.
Provides customer with confirmation of work completed with phone calls, reports and invoices Demonstrates capability and interest in training others Assures that no work is performed outside contractual obligations without compensation Provides sales with qualified leads and alerts sales about competitive sales efforts Knows who in sales is responsible for each account Schedules service to satisfy contract requirements and optimize manpower utilization while monitoring customer satisfaction Schedule service techs 3 days in advance to minimize unallocated time and general office confusion Other duties as assigned Required Qualifications 2 year business education and 3 years of dispatch experience or relevant administration/coordination experience Computer literacy and capability to communicate effectively, both verbally and in writing Ability to handle a heavy work load of calls while maintaining a high degree of accuracy Working Conditions Environment:
Alcohol and Drug-free Indoor, office environment Physical Requirements Routine sitting, lifting, bending, and kneeling Ability to lift 25 lbs.
from floor to countertop and countertop to floor Hazards None.
Estimated Salary: $20 to $28 per hour based on qualifications.
2 Littleton, CO Littleton, CO $26.
89 - $38.
78 an hour $26.
89 - $38.
78 an hour 4 hours ago 4 hours ago 4 hours ago Description Why LONG? Throughout our 50 year history, we have worked hard to make LONG an enjoyable and rewarding place to work.
In addition to competitive salaries, comprehensive benefits, and tangible career growth, our people enjoy a stability and loyalty envied in the industry.
With average employee tenure of 10
years, our culture encourages people to maximize their skills and potential.
Our company culture is professional, yet relaxed; we understand that going to work every day should be a gift, not a burden.
Join our growing team today! Position Summary The Service Dispatcher coordinates the schedules of the workmen and the customer, the prompt distribution of materials, and the electronic, paper, and telephone communication between the company and purchasing party.
The Dispatcher maintains the flow and efficiency of completing the operations process.
Pay Range:
$26.
89 - $38.
78 per hr.
plus potential profit share.
Benefits:
Medical, Dental and Vision Insurance, Basic Life, Short-Term and Long-Term Disability (100% paid by LONG), Voluntary Life Insurance, Accident and Critical Care Insurance, Employee Assistance Program (EAP), 401(k) with Employer Matching contributions, Paid Time Off (beginning day one), Paid Community Service Day, 8 Paid holidays, Pet Insurance, Legal and ID Shield benefit Responsibilities Handles coordination requirements, material and warranty purchases and returns, literature gathering, and all incoming customer requests for service, schedules the work according to needs and priorities, and dispatches appropriate service technician(s) to handle the work and maintain a smooth service operation Coordinates with customer and confirms the time a service technician has been scheduled to perform the required work Promptly and accurately complete all required paperwork (time cards, job set up, purchase orders Maintains frequent communications with the field, sales and management personnel Communicates to customer immediately when schedules change or requests cannot be accommodated (makes efficient use of the voice mail system) Keep supervision informed of news; changes made, disenchantment with price etc.
Provides customer with confirmation of work completed with phone calls, reports and invoices Demonstrates capability and interest in training others Assures that no work is performed outside contractual obligations without compensation Provides sales with qualified leads and alerts sales about competitive sales efforts Knows who in sales is responsible for each account Schedules service to satisfy contract requirements and optimize manpower utilization while monitoring customer satisfaction Schedule service techs 3 days in advance to minimize unallocated time and general office confusion Other duties as assigned Required Qualifications 2 year business education and 3 years of dispatch experience or relevant administration/coordination experience Computer literacy and capability to communicate effectively, both verbally and in writing Ability to handle a heavy work load of calls while maintaining a high degree of accuracy Working Conditions Environment:
Alcohol and Drug-free Indoor, office environment Physical Requirements Routine sitting, lifting, bending, and kneeling Ability to lift 25 lbs.
from floor to countertop and countertop to floor Hazards None.
Estimated Salary: $20 to $28 per hour based on qualifications.
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