Telephone Ops Engineer III (Hybrid)
JOB SCOPE Under minimal supervision, responsible for Planning new footprint expansion launches on the Voice Core network and routing platforms.
Specifically responsible for performing in a Network Traffic and Capacity function in the following areas:
SONUS PSX switching platforms, Time Division Multiplexed (TDM) trunking Gateways (GSX and UMG platforms), OCx and DSx circuits, packet-based trunking such as IP SBCs (Session Border Controllers).
Able to resolve the vast majority of telephony network routing and transport issues without assistance.
Provides troubleshooting assistance to entry level & mid-level switch engineers in a support center environment.
Able to direct the trouble shooting efforts during major outages.
DUTIES AND RESPONSIBILITIES Evaluates, coordinates, and supports all core telephony planning activities to include voice hardware capacity, on-net/off-net transport facilities and new rate center expansions.
Demonstrates IP knowledge, L2, L3, TCP, UDP and telephony equivalents.
Ability to plan IP connectivity to support voice traffic peering arrangements.
Plans SS7, ISUP, and SIP routing techniques unassisted.
Assists and coordinates the efforts of other TOE I/II in planning and troubleshooting SS7, ISUP, and SIP.
Follows established guidelines for telephone network daily health check procedures as it pertains to capacity and determines fix action during outage situations.
Prepares detailed Switch Planning and Routing documentation for PSTN call flow.
Reviews and guides other TOE's in regional network plans for implementation.
Assumes a leadership role during major outages, coordinating not only within the Telephony group but between functional areas.
Assumes a leadership role in all Residential and Business telephony issues, coordinating not only within the Telephony group but between functional areas.
Documents and assists other TOE's with documenting switch and telephone network architecture and works with Finance verticals to drive cost out of the network.
Performs other duties as requested by supervisor.
BASIC / MINIMUM QUALIFICATIONS Bachelor's degree in computer science, Electrical Engineering or related field, and / or equivalent work experience Minimum five (5) years of experience with wireline, wireless, or broadband telephony Minimum three (3) years of Data network experience Must be able to work the following shift:
Hybrid 8am-5pm M-F ADDITIONAL JOB QUALIFICATIONS Advanced knowledge of related industry specifications and standards IEEE, ANSI, Physical Media (Multimode Fiber, Single-mode Fiber, UTP, DS3, DS1 and DS0 etc.
), Telephony switching, routing, Ethernet and TDM transport technologies and protocols Experience with network design, network architecture, protocols and network topology TCP/IP and the OSI Model Experience in network devices and basic network appliances Ability to perform duties in a very fast-paced environment and ability to learn new technology quickly.
PREFERRED QUALIFICATIONS Knowledge of company products and services Industry and vendor specific certifications and training (Cisco, Nokia, Metaswitch, Alcatel-Lucent, etc.
) WORKING CONDITIONS Office Environment #LI-AK #LI-HYBRID ETC370-NTO 2023-16936 2023 Here, employees don't just have jobs, they build careers.
That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The pay for this position has a salary range of $78,900.
00 to $139,500.
00.
The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location.
Also, certain positions are eligible for additional forms of compensation such as bonuses.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including:
Spectrum Internet , TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach.
When you join us, you're joining a strong community of more than 101,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.
Watch this video to learn more.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement.
EOE, including disability/vets.
Learn about our inclusive culture.
Recommended Skills Cisco Curiosity Electrical Engineering Ethernet Finance Information Technology Estimated Salary: $20 to $28 per hour based on qualifications.
Specifically responsible for performing in a Network Traffic and Capacity function in the following areas:
SONUS PSX switching platforms, Time Division Multiplexed (TDM) trunking Gateways (GSX and UMG platforms), OCx and DSx circuits, packet-based trunking such as IP SBCs (Session Border Controllers).
Able to resolve the vast majority of telephony network routing and transport issues without assistance.
Provides troubleshooting assistance to entry level & mid-level switch engineers in a support center environment.
Able to direct the trouble shooting efforts during major outages.
DUTIES AND RESPONSIBILITIES Evaluates, coordinates, and supports all core telephony planning activities to include voice hardware capacity, on-net/off-net transport facilities and new rate center expansions.
Demonstrates IP knowledge, L2, L3, TCP, UDP and telephony equivalents.
Ability to plan IP connectivity to support voice traffic peering arrangements.
Plans SS7, ISUP, and SIP routing techniques unassisted.
Assists and coordinates the efforts of other TOE I/II in planning and troubleshooting SS7, ISUP, and SIP.
Follows established guidelines for telephone network daily health check procedures as it pertains to capacity and determines fix action during outage situations.
Prepares detailed Switch Planning and Routing documentation for PSTN call flow.
Reviews and guides other TOE's in regional network plans for implementation.
Assumes a leadership role during major outages, coordinating not only within the Telephony group but between functional areas.
Assumes a leadership role in all Residential and Business telephony issues, coordinating not only within the Telephony group but between functional areas.
Documents and assists other TOE's with documenting switch and telephone network architecture and works with Finance verticals to drive cost out of the network.
Performs other duties as requested by supervisor.
BASIC / MINIMUM QUALIFICATIONS Bachelor's degree in computer science, Electrical Engineering or related field, and / or equivalent work experience Minimum five (5) years of experience with wireline, wireless, or broadband telephony Minimum three (3) years of Data network experience Must be able to work the following shift:
Hybrid 8am-5pm M-F ADDITIONAL JOB QUALIFICATIONS Advanced knowledge of related industry specifications and standards IEEE, ANSI, Physical Media (Multimode Fiber, Single-mode Fiber, UTP, DS3, DS1 and DS0 etc.
), Telephony switching, routing, Ethernet and TDM transport technologies and protocols Experience with network design, network architecture, protocols and network topology TCP/IP and the OSI Model Experience in network devices and basic network appliances Ability to perform duties in a very fast-paced environment and ability to learn new technology quickly.
PREFERRED QUALIFICATIONS Knowledge of company products and services Industry and vendor specific certifications and training (Cisco, Nokia, Metaswitch, Alcatel-Lucent, etc.
) WORKING CONDITIONS Office Environment #LI-AK #LI-HYBRID ETC370-NTO 2023-16936 2023 Here, employees don't just have jobs, they build careers.
That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The pay for this position has a salary range of $78,900.
00 to $139,500.
00.
The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location.
Also, certain positions are eligible for additional forms of compensation such as bonuses.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including:
Spectrum Internet , TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach.
When you join us, you're joining a strong community of more than 101,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.
Watch this video to learn more.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement.
EOE, including disability/vets.
Learn about our inclusive culture.
Recommended Skills Cisco Curiosity Electrical Engineering Ethernet Finance Information Technology Estimated Salary: $20 to $28 per hour based on qualifications.
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